Shipping

Marluc ships its products within the European Community using the service offered by the courier DHL.

On this page you will find all the different shipping options to best meet your needs.

Click here to know the returns policy.

  1. Shipping methods and costs

Shipping costs vary according to the type of shipment (please see the table below). Your shipping costs will be automatically calculated at checkout.

We try to ship all orders within 3 WORKING DAYS from the order date. The times are related to the technical processes or customizations that the products may need. The items ready for delivery will be shipped the same day as the order.

Expected shipping times are to be considered as a guide only.

Below are the shipping costs in Italy, based on weight:

Delivery TypePlaceCostsWeight
Express deliveryItaly€ 7,97until 3 Kg
Express deliveryItaly€ 9,73until 5 Kg
Express deliveryItaly€ 11,00until 10 Kg

The shipping costs within the European Community are listed below, based on weight:

Delivery TypePlaceCostsWeight
Express deliveryUE€ 14,38until 0,5 Kg
Express deliveryUE€ 15,38until 1 Kg
Express deliveryUE€ 16,38until 1,5 Kg
Express deliveryUE€ 18,46until 2 Kg
Express deliveryUE€ 20,54until 2,5 Kg
Express deliveryUE€ 22,62until 3 Kg
Express deliveryUE€ 24,70fino a 3,5 Kg

At the moment it is not yet possible to pay cash on delivery

  1. Important Shipping Information

Please consider the following information:

A signature on the receipt is required for all orders;
We are unable to redirect orders to a different address after shipment. Therefore, please make sure you provide an address where you will be contactable at the time of delivery according to the specified delivery times;
The courier does not ship to P.O.Boxes nor does it use postpone;
If the courier does not find anyone at the indicated address, he will try to deliver the package three more times, leaving a sheet with instructions each time.

  1. ODD service (On demand delivery)

The DHL courier offers a free service called ODD (on demand delivery), according to which the customer can customize the last mile. Based on this service, you can change, in a few clicks, up to the last minute, times, places and delivery methods.

  1. When we make deliveries

Deliveries are made from Monday to Friday during office hours.
The courier does not deliver during pre-holidays and holidays.

  1. Free shipping

For orders over € 70.00 shipping costs are free.

Sometimes, we run free shipping promotions. Please note that free shipping promotions will be applied to your order during checkout.
In case you need to return an item purchased during a free shipping promotion, your return will be free of charge.

  1. The First Order

For your safety, if this is the first time you place an order, it can only be sent to the billing address of the cardholder or to the address of a company that we will verify independently later. To avoid delays, please make sure that your billing address is the same as that on your card statement, and write the name of the cardholder exactly as it appears on your card. Please also make sure that you enter your contact details accurately so we can communicate with you should the need arise.

  1. Insurance

Please note that we insure every order in transit until it is delivered to you. We require a signature for each product delivered, and at that point the responsibility for the order passes to you. If it is not you who received your package (for example in the case of a gift) then the person who signed it confirms the delivery and is responsible for the package.