Terms of sale

Terms of sale

The offer and sale of products on marluc.it are governed by these Conditions of Sale, together with the Conditions of Use, the Return Policy and the Privacy Policy. The products purchased on marluc.it are sold directly by Marluc (“the Seller”), with registered office in Treviolo (Bergamo)

You can request any information through our assistance services by contacting Customer Service. You will find information about orders and shipments, refunds and the return of products purchased on marluc.it. Remember that you can always contact the Seller by e-mail at the following e-mail address: info@marluc.it

For any other legal information, consult the sections: Terms of use, Return Policy and Privacy Policy.

1. Our trade policy

1.1 The Seller offers for sale, on marluc.it, the products and carries out its e-commerce activity exclusively towards its end users who are “consumers”.

1.2 When we speak of “consumer” we refer to any natural person who acts on marluc.it for purposes not related to his own commercial, entrepreneurial or professional activity, possibly carried out. If you are not a “consumer”, we invite you to refrain from concluding commercial transactions on marluc.it.

1.3 In consideration of its commercial policy, the Seller reserves the right not to process orders from subjects other than the “consumer” or in any case to orders that do not comply with its commercial policy.

1.4 These Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on marluc.it between users of marluc.it and the Seller.

1.5 The Conditions of Sale, on the other hand, do not regulate the supply of services or the sale of products by parties other than the Seller who are present on marluc.it through links, banners or other hypertext links. Before submitting orders and purchasing products and services from parties other than the Seller, we advise you to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of operations electronic commerce between users of marluc.it and third parties.

2. How to conclude the contract with the seller

2.1 To conclude the purchase contract for one or more products on marluc.it, you will need to fill in the order form in electronic format and send it to the Seller, electronically, following the relative instructions.

2.2 The order form contains a reference to the Conditions of Sale and the Return Policy, and a summary of the information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties), of the means of payment that you can use to purchase each product and the delivery methods of the purchased products, the shipping and delivery costs, the conditions for exercising your right of withdrawal and the methods and times for returning the purchased products.

2.3 The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.

2.4 Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the Conditions of Sale and the Return Policy, to print a copy using the print command and to memorize or reproduce one copy for your personal use.

2.5 The order form will be filed in our database for the period of time necessary to process the orders and in any case in accordance with the law. You will be able to access your order form by consulting the My Account section.

2.6 Once the contract is concluded, the Seller will process your purchase order.

2.7 The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not carried out your purchase order specifying the reasons. If the products, presented on marluc.it, are no longer available or on sale at the time of your last access to the site or when the order form is sent, it will be the Seller’s responsibility to notify you promptly and in any case within thirty (30 ) days from the day following the one in which you have transmitted your order to the Seller, any unavailability of the products ordered In case of forwarding of the order form and payment of the price, the Seller will refund the amount already paid by you.

2.8 With the electronic transmission of the order form, you unconditionally accept and undertake to observe these Conditions of Sale in relations with the Seller. If you do not agree with some of the terms set out in the Conditions of Sale, please do not submit the order form for the purchase of products on marluc.it.

2.9 By submitting the order form, you confirm that you are aware of and accept the Conditions of Sale and the additional information contained in marluc.it, also referred to via links, including the Conditions of use and the Privacy Policy of marluc.it.

2.10 Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing the information already contained in the order form (reference to the Conditions of Sale and Return Policy, the information relating to the essential characteristics of the product and a detailed indication of the price, the means of payment, your right of withdrawal and delivery costs).

3. Guarantees and indication of product prices

3.1 On marluc.it only products bearing the “Marluc” brand produced in Italy are offered for sale at the Marluc headquarters or at local craftsmen authorized by Marluc

3.2 The Seller does not sell used, irregular or inferior quality products to the corresponding standards offered on the market.

3.3 The essential characteristics of the products are presented on marluc.it within each product sheet. The images and colors of the products offered for sale on marluc.it may however not correspond to the real ones due to the Internet browser and monitor used.

3.4 Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.

3.5 Purchase requests from countries other than the one selected for shipping or to addresses to which the Seller cannot ship cannot be accepted by the Seller.

3.6 All products come with an identification tag attached with a disposable seal. We ask you not to remove the tag and the relative seal from the purchased products, of which they are an integral part.

3.7 The Seller, in case of exercising your right of withdrawal, has the right not to accept the return of products that do not have the relative tag or that have been altered in their essential and qualitative characteristics or that have been damaged.

4. Payments

4.1 To pay the price of the products and the relative shipping and delivery costs, you can follow one of the methods indicated in the order form.

4.2 In case of payment by credit card, the financial information (for example, the credit / debit card number or its expiry date) will be forwarded to an external payment service provider (PSP) who, via protocol encrypted 256-bit DigiCert SSL SHA2 certificate, guarantees the security of transactions. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the commission of fraud on marluc.it.

5. Shipping and delivery of products

To find out about the specific shipping and delivery methods of the products, access the Customer Service section. Please pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these Conditions of Sale and, therefore, are considered to be fully known and accepted by you at the time of transmission of the order form.

6. Customer Service

You can request any information through our assistance services: contact Customer Service by clicking here. For more information, access the Customer Service area.

7. Right of withdrawal

7.1 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fifteen (15) working days from the day of receipt of the products purchased on marluc.it. However, it is not possible to change the chosen garment with another. It is not possible to return beauty products if they have already been used unless they are part of particular programs or promotions to purchase incentives through the “Satisfied or Refunded” formula.

7.2 To find out the specific ways in which you can withdraw from the contract, please refer to the Return Policy section. Please pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these Conditions of Sale and, therefore, are considered to be fully known and accepted by you at the time of transmission of the order form.

8. Privacy

8.1 You can get information on how we process your personal data by accessing the Privacy Policy.

8.2 Please also read, if you have not already done so, our Terms of Use because they contain important information on how we process the personal data of our users and the security systems adopted.

8.3 For any other information on our Privacy Policy, you can send requests to the following email address: info@marluc.it or to the address of our registered office of the Seller in Treviolo (Bergamo)

9. Applicable law

The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.

10. Modification and updating

The Conditions of Sale are modified from time to time also in consideration of any regulatory changes. The new Conditions of Sale will be effective from the date of publication on marluc.it.

Updated on 11/16/2020